Privacy Policy for 24/7 Roadside Assistance Austria

This Privacy Policy describes how 24/7 Roadside Assistance Austria collects, uses, and protects your personal information when you use our roadside assistance services and interact with our online platform. We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Austria.

1. Information We Collect

To provide our fast-response towing and emergency help services, we may collect the following types of information:

• Contact Information: This includes your name, phone number, and email address (if provided). We collect this when you call us for assistance.
• Location Information: When you request assistance, we may collect your precise or approximate location data to dispatch our service vehicles efficiently. This can be obtained directly from your device if you grant permission, or verbally when you describe your location.
• Service Details: Information about the nature of your breakdown or assistance needed (e.g., type of vehicle, issue, specific services requested like towing, jump-start, tire replacement).
• Communication Records: Recordings of phone calls for quality assurance, training, and to verify service requests.
• Technical Data: When you visit our online platform, we may collect information such as your IP address, browser type, operating system, and details about your interaction with our site. This helps us ensure smooth operation and improve user experience.

2. How We Use Your Information

We use the collected information for the following purposes, based on the legal basis of performing a contract, legitimate interests, or your consent:

• Providing Roadside Assistance: To dispatch our assistance vehicles to your location, communicate with you about your service request, and deliver the requested services. This is essential for fulfilling our contractual obligations to you.
• Communication: To respond to your inquiries, provide updates on service status, and for essential communications related to our services.
• Service Improvement: To analyze service trends, improve our response times, enhance the quality of our services, and optimize our online platform. Our legitimate interest here is to improve and expand our service offering.
• Safety and Security: To ensure the safety of our customers and service personnel, as well as to detect and prevent fraud or malicious activities.
• Legal Compliance: To comply with legal obligations, respond to lawful requests from public authorities, and enforce our terms and conditions.

3. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Service Partners: To dispatch and coordinate roadside assistance, we may share necessary information (like location and service request details) with our network of towing and repair service providers. These partners are contractually bound to protect your data.
• Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety.
• Payment Processors: If applicable, for processing payments for our services.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this means retaining service-related data for a period of up to 7 years in compliance with Austrian tax and commercial laws. Call recordings are retained for a shorter period unless required for specific legal or quality assurance purposes.

5. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete incomplete information.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please do not hesitate to contact us at:

24/7 Roadside Assistance Austria

[Company Street Address in Austria]

[Company City, Postal Code, Austria]

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Österreichische Datenschutzbehörde) if you believe your GDPR rights have been violated.

This Privacy Policy was last updated on [Insert Current Date Here, i.e., 23 May 2024].